Privacy policy

The Organic Alchemist respects and is committed to protecting the privacy and personal data of our customers and users whilst providing the highest possible quality of service. This policy explains how we handle and use your personal information and your rights in relation to that information. Under the GDPR of May 2018, The Organic Alchemist is the controller of that information.

Who we are

The Organic Alchemist’s registered office address is 20 Hartfield Avenue, Brighton, BN1 8AE, United Kingdom. We sell luxury organic and wild-crafted skincare oils through the internet. The www.theorganicalchemist.co.uk website, is owned and operated by us. Any questions relating to data protection should be sent to katherine@theorganicalchemist.co.uk.

The information we collect and how we use it

We receive personal information about you that you give to us, that we collect from your visits to our site and social media pages. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.

In order to fulfil your order, we need to know certain personal information collected at the time of order. Your name, title and contact details (email address, telephone number, postal address, mailing preference); details of your orders and purchases; credit card details are encrypted after data entry and are not stored on our systems once used.

We also collect data because it is necessary for the pursuit of our legitimate interests which are understanding our customers wishes and shopping preferences and Improving our service and our products.

How we use your information for direct marketing and how to manage your marketing preferences

Marketing by us, The Organic Alchemist, to contact you via email, with marketing information about our products, events, product launches, exciting offers and services.

How we use your information understand our customers wishes and shopping preferences

Our communications are designed to tell you about the benefits we can offer so that you have access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible. Under the Data Protection Legislation, this might qualify as profiling. If you do not wish us to use your data for this purpose, please email katherine@theorganicalchemist.co.uk.

How we use your information to improve our service and our products

We may hold any feedback/enquiries from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used within our product developments and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear in your communication by emailing us at katherine@theorganicalchemist.co.uk.

Data processors

We work with the following data processors to carry out our direct marketing activities:

Mailchimp®: an online marketing platform which we use to manage our customers communication preferences and create and distribute our e-newsletters. They process your; name, email address, address and telephone number (depending on the preferences you select).

How long we keep your data for

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To serve our customers in the best possible manner and to continue to inform them about new products and services we have decided to retain customer data for 10 years after the last purchase date.

Your rights

You have the right to ask us what personal data we hold about you:

What personal data we hold about you
The purposes of the processing
The categories of personal data concerned
The recipients to whom the personal data has/will be disclosed
How long we intend to store your personal data for
If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and update or amend any out of date or incorrect data
You have the right to ask us to delete the data we hold about you, to exercise this right you can email us at katherine@theorganicalchemist.co.uk
To protect your privacy and security we may need to verify your identity before deleting your data.

Security

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site, and our social media pages may not be completely secure, so please exercise caution.

Credit card security

On our website at checkout you are taken to a secure page and should always see a closed padlock beside the URL address or at the top/bottom of your browser window. We hold a SSL certificate from Symantec (DigiCert Inc.) Our payment page is hosted by Paypal and Stripe, both leading payment providers.

Cookies

We may store some information (commonly known as a “cookie”) on your computer when you look at our Site. This information facilitates your use of our Site and helps us to understand how our Site is used. You can erase or block some cookies from your computer if you want to, but certain services may not work correctly or at all if you set your browser not to accept cookies.

How to contact us

We wish to be as clear and transparent as possible regarding our data collection, security and how we use it. If at any time you have any questions or comments regarding this, we would be happy to speak to you in person. If you wish to do this, please email us at katherine@theorganicalchemist.co.uk or write to us:

Katherine Snow

The Organic Alchemist

20 Hartfield Avenue

Brighton

BN18AE

This privacy policy was last updated on 26/10/2020.